The Maids - 825 North Cass Avenue #301, Westmont

Jobs in The Maids, career

Reviews about The Maids

• Samantha Smith
  ★ ★ ☆ ☆ ☆
  I recently moved into a condo that looked as though it had not been cleaned in a year; there was a lot of grease build-up in the kitchen, dirt caked into corners... just disgusting. I called the maids because they were the first cleaning service to come up on a google search.
  This is an 800sf piece of property, so when I was quoted the cost and hours, for 4 people, I thought for sure that 4 people would have no problem killing the dirt.
  Instead, they showed up 1 1/2 hours late, did a shoddy job, and didn't clean what I asked them to clean. When I called to complain, 'Sharon,' the receptionist, made excuses for the team, told me I had to call within 24hrs if I had a problem (the cleaning was done on Friday, I called on Monday, after moving in over the weekend). Customer service is horrible. I sent pictures of the dirty kitchen cabinets and drawers they left (but charged me for anyway) I mean, there were spills and hair and crumbs, disgusting. Below is an exerpt from the email I sent:
  
  It doesn’t really mean anything to me, as the customer, that you trust your team leader- the issue is that I have paid your company $214 for services which were not provided. You mentioned that your leader stated that the kitchen was quite dirty, and that 3 people were cleaning it… this is precisely why I hired your company. I was willing to spend the money, assuming that the kitchen would be cleaned. Your response essentially says to me that it was too dirty for your company to clean appropriately- in which case, I should not have been notified at the time of service- not charged for services not received.
  
  I ended up vacuuming and wiping out all the cabinetry and drawers myself- after I’d paid for your services. I am extremely disappointed in the service I received- even more so due to the nature of our conversation and this $10 credit- which is a joke. Your company has grossly overcharged me for a poorly executed job.
  
  I was very clear in my expectations- but instead of saving myself time by hiring someone, I’m simply out $200 and have to clean anyway.

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